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FirstPort: 139% ROI & 40X Faster Salesforce Releases for UK Property Firm | Copado

How did FirstPort (the UK’s leading residential property services provider) achieve 139% greater Salesforce ROI in just 6 months? See how DevOps unlocks 40X faster releases and reduces costs by 80%.

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More than half a million people in the UK live in homes managed by FirstPort. Founded in 1986, FirstPort cares for 330,000 properties across England, Scotland and Wales: From city centre flats to housing estates to assisted living facilities.

FirstPort implemented Salesforce in 2019 to extend their first-class customer service to the digital realm — but software still often broke on release day and required last-minute hotfixes. Discover how Copado joined forces with FirstPort to open a window on the world of Salesforce development.

Results with Copado

  • 139% Return on Investment
  • 80% Reduction in Costs
  • 40X Faster Salesforce Releases (1 Hour vs. 1-2 Weeks)
  • Copado Investment Realised in Under 6 Months
  • No Late Nights or Weekend Work for FirstPort’s IT Team

Copado has been an absolute gamechanger for us. It uses the same wonderful point-and-click functions as Salesforce. Before Copado, I’d spend 8-9 hours on a Sunday supporting releases because our partner’s deployments had gone wrong. I haven’t got that issue with Copado.”

- Sarahjayne Brazier, Head of Salesforce and Enterprise Architecture at FirstPort