Build On Connections
Helping Communications Businesses to Deliver Modern, Connected, Engaging Subscriber Experiences.
Copado Helps Communications Companies Accelerate their Digital Transformation Journey
Software-defined Communications Networks
Software applications are starting to disrupt the communications industry. With the advent of 5G, communications companies can now provide low latency and high bandwidth network connections that deliver rich, instant omni-channel user experiences. Salesforce customers in the comunications industry are looking to increase customer acquisition, empower employees to work together, and boost customer loyalty – and to do so, they need to be able to continuously deliver innovative services and experiences to their customers across multiple channels and empower their sales force with the latest tools to acquire customers. With Copado’s DevOps solution, Salesforce customers can reliably deliver new capabilities to streamline and accelerate their development pipelines, automate release processes, improve testing, ensure security & compliance, and reduce bug counts with continuous iteration, testing, deployment and release. Copado enables the fundamental shift to a continuous process of operation, observation, and development of innovative capabilities to address changing needs of the modern fifth generation, software-defined communications companies.
Transforming Customer Experience
Customer experience is the new battleground in communications. Communications service providers need to engage customers continuously and create service experiences that drive subscriber loyalty, reduce costs, and empower agents to deliver proactive customer care. In order to succeed in today’s competitive markets, you need to engage buyers before, during, and after the sale. With Copado, service providers can constantly deploy new end-to-end customer engagement capabilities across every marketing channel create real-time dashboards and insights to track and improve engagement ROI. Also, service teams are challenged to resolve cases quickly —and become profit centers at the same time. Copado enables service agents to have the latest tools, a complete view of every customer and leverage multiple technologies including AI and customer self-service portals with minimum glitches or service downtime to greatly improve mean time to resolution of customer service requests.
Goldmine of Customer Data
Communications service providers possess an abundance of customer data. But most of this data is dormant — barely any of it is used to create actionable intelligence. Service providers need to harness and activate this data to predict customer needs, determine proactive treatments, and create innovative solutions. They also need to enable sales, service and marketing teams to share data and collaborate via new tools to deliver unified, consistent and new customer experiences. Copado offers Salesforce customers in the communications industry, a single DevOps platform that they need to quickly innovate leveraging customer data from internal and external sources and deliver new high-quality applications and updates to test new service experience, develop business models and stay ahead of the competition. Also, with greater transparency, team collaboration, streamlined & compliant processes, Copado enables Communications companies balance innovation velocity with product quality and process control.
Security and Compliance
With customer, product and business information being deemed extremely sensitive, communication services providers need to ensure that security and compliance are key priorities within their front-office sales, service and marketing applications. Copado enables Salesforce customers in the the Communications industry to quickly build and deploy new capabilities, personalized tools, features and services on Salesforce, in a timely fashion without compromising customer privacy, application security and compliance regulations. Copado’s enterprise-grade DevOps solution for Salesforce applications embeds security and compliance best practices, policies and tools into each phase of your DevOps lifecycle while supporting stringent industry standards such as – ISO, GDPR, HIPAA, EU/US Privacy Shield, SOX, EU-U.S. and Swiss-U.S. Privacy Shield, Service Organization Control (SOC) SOC1,SOC2, SOC3, TRUSTe, Payment Card Industry (PCI), HITRUST etc., to name a few. Copado is the only vendor in the market with a specialized DevOps compliance solution embedded within its platform.
Communication Companies Who
Build On Copado
Maximize value from Software-defined communications networks
Drive continuous engagement with continuous innovation
Transform service experience & build deep customer loyalty
Unlock & accelerate value from a goldmine of customer data
Embed security and compliance across processes
The # 1 DevOps Platform for Salesforce Applications
Enterprise Salesforce customers pursuing digital transformation require DevOps at scale to rapidly deliver new capabilities, transform customer experience, and respond swiftly to new requirements. Copado offers the #1 Native DevOps platform for Salesforce that enables the full-lifecycle DevOps orchestration for Salesforce applications in an integrated, compliant and productive manner. Copado offers a Salesforce-native, tools-agnostic, cloud-based solution that seamlessly integrates, automates and harmonizes all the steps across the Salesforce DevOps cycle. The Copado solution includes a suite of seamlessly integrated products for planning, creating, verifying, deploying, releasing and monitoring to form a single, smooth, collaborative arrangement across the complete DevOps cycle.
Being 100% Salesforce native, Copado is fully integrated with Salesforce DX and Salesforce Clouds. Copado offers a highly secure platform for enterprises to protect and safeguard their entire DevOps environment for their salesforce applications. We ensure continuous security assurance for our customers through a combination of architectural design, specific security features, operational policies and best practices. Further, Copado is the only vendor in the market that offers a specialized Compliance solution to ensure process, people data and security compliance across the DevOps chain.
With Copado, enterprises get a single solution with which, all key DevOps functions and processes are seamlessly integrated, manual tasks are automated or minimized, and the team and management get complete visibility of all the release pipelines and associated data across the DevOps cycle. This leads to improved and predictable software quality, improved productivity, faster releases, improved compliance, governance and overall reduced costs. Copado has enabled our customers have achieved reduction of build & deployment cycle times by up to 50 percent, near-zero environment issues, and significantly improved quality for their Salesforce releases.