Salesforce DevOps for the Telecom Industry

Accelerate Your Telecommunications Business with CI/CD & Robotic Testing.

Unlock more ROI from your Salesforce Transformation

From better revenue forecasting to omni-channel customer service and call centers for travel, hospitality, transportation, and logistics companies, Salesforce and other cloud applications are building new capabilities that fuel digital transformation. But as their complexity grows, delivery teams are struggling to keep up. Copado reduces complexity, improves quality, and speeds up application delivery, so the transportation and hospitality industry can rapidly unlock the value of the cloud.

No items found.

Copado Drives Digital Transformation at Scale for Global Brands

Software-defined Communications Networks

Software applications are starting to disrupt the communications industry. With the advent of 5G, communications companies can now provide low latency and high bandwidth network connections that deliver rich, instant omni-channel user experiences. Salesforce customers in the comunications industry are looking to increase customer acquisition, empower employees to work together, and boost customer loyalty – and to do so, they need to be able to continuously deliver innovative services and experiences to their customers across multiple channels and empower their sales force with the latest tools to acquire customers. With Copado’s DevOps solution, Salesforce customers can reliably deliver new capabilities to streamline and accelerate their development pipelines, automate release processes, improve testing, ensure security & compliance, and reduce bug counts with continuous iteration, testing, deployment and release. Copado enables the fundamental shift to a continuous process of operation, observation, and development of innovative capabilities to address changing needs of the modern fifth generation, software-defined communications companies.

Transforming Customer Experience

Customer experience is the new battleground in communications. Communications service providers need to engage customers continuously and create service experiences that drive subscriber loyalty, reduce costs, and empower agents to deliver proactive customer care. In order to succeed in today’s competitive markets, you need to engage buyers before, during, and after the sale. With Copado, service providers can constantly deploy new end-to-end customer engagement capabilities across every marketing channel create real-time dashboards and insights to track and improve engagement ROI. Also, service teams are challenged to resolve cases quickly —and become profit centers at the same time. Copado enables service agents to have the latest tools, a complete view of every customer and leverage multiple technologies including AI and customer self-service portals with minimum glitches or service downtime to greatly improve mean time to resolution of customer service requests.

Goldmine of Customer Data

Communications service providers possess an abundance of customer data. But most of this data is dormant — barely any of it is used to create actionable intelligence. Service providers need to harness and activate this data to predict customer needs, determine proactive treatments, and create innovative solutions. They also need to enable sales, service and marketing teams to share data and collaborate via new tools to deliver unified, consistent and new customer experiences. Copado offers Salesforce customers in the communications industry, a single DevOps platform that they need to quickly innovate leveraging customer data from internal and external sources and deliver new high-quality applications and updates to test new service experience, develop business models and stay ahead of the competition. Also, with greater transparency, team collaboration, streamlined & compliant processes, Copado enables Communications companies balance innovation velocity with product quality and process control.

Security and Compliance

With customer, product and business information being deemed extremely sensitive, communication services providers need to ensure that security and compliance are key priorities within their front-office sales, service and marketing applications. Copado enables Salesforce customers in the the Communications industry to quickly build and deploy new capabilities, personalized tools, features and services on Salesforce, in a timely fashion without compromising customer privacy, application security and compliance regulations. Copado’s enterprise-grade DevOps solution for Salesforce applications embeds security and compliance best practices, policies and tools into each phase of your DevOps lifecycle while supporting stringent industry standards such as – ISO, GDPR, HIPAA, EU/US Privacy Shield, SOX, EU-U.S. and Swiss-U.S. Privacy Shield, Service Organization Control (SOC) SOC1,SOC2, SOC3, TRUSTe, Payment Card Industry (PCI), HITRUST etc., to name a few. Copado is the only vendor in the market with a specialized DevOps compliance solution embedded within its platform.

devops results
42X

More User Stories Delivered Each Quarter

46%

More ROI Delivered Annually

2X

Improvement in Sprint Predictability

100%

Adoption of Version Control

192X

Faster time to Recover

94%

Fewer Production Bugs

+
quote
-

Copado for Veeva

Built on the Salesforce platform, Veeva CRM is the most widely used life sciences CRM solution. Copado helps pharmaceutical and biotech companies harness the power of Salesforce by automating Veeva configuration.

Copado for Salesforce Industries

Salesforce Industries (formerly Vlocity) accelerates insurers’ Salesforce adoption and ROI with configurable modules for health plan sales, provider network management, broker onboarding and more. Copado automates Salesforce Industries configuration and enables earlier testing, so health insurers can realize the ROI of Vlocity 46% faster. Discover how teams are operating Salesforce at scale with Copado.

Security & Trust

As the only specialized compliance solution for Salesforce DevOps, Copado offers peace-of-mind at every step of your digital transformation journey. Monitor and enforce compliance rules for all metadata changes made in your environments and Git branches at all times. This trust and visibility enables predictable software quality, improved productivity, faster releases, improved compliance, governance and overall reduced costs.

Embedding security and compliance best practices, policies and tools into each phase of your DevOps lifecycle, Copado supports:

  • ISO
  • GDPR
  • HIPPA
  • EU/US Privacy Shield
  • SOX
  • EU-U.S. and Swiss-U.S. Privacy Shield
  • Service Organization Control (SOC) SOC1,SOC2, SOC3
  • TRUSTe
  • Payment Card Industry (PCI)
  • HITRUST

Copado for Salesforce Industries

Salesforce Industries (formerly Vlocity) accelerates the government’s Salesforce adoption and ROI with configurable modules for public health, housing programs, foster care and child welfare. Copado automates Salesforce Industries configuration and enables earlier testing, so agencies can deliver value to citizens and employees faster. Discover how teams are operating Salesforce at scale with Copado.

Carahsoft Partnership

Carahsoft is The Trusted Government IT Solutions Provider®. As a top-performing GSA Schedule and SEWP contract holder, Carahsoft serves as the master government aggregator for many of its best-of-breed technology vendors, supporting an extensive ecosystem of manufacturers, value-added resellers, system integrators and consulting partners committed to supporting the public sector.

Features

Features for Salesforce Admins, Developers and QA Teams

Get a Free Salesforce DevOps Assessment

We’ve done all the research and the analysis for you based on ongoing studies and working with hundreds of customers across the Salesforce ecosystem. Take a quick 5 question survey to see how your ability to deliver innovation compares to your peers.

Recommended Content

No items found.

Are you ready to transform your software development process?