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How to Sync Salesforce Environments with Back Promotions

Written by
Team Copado
Table of contents

For DevOps teams who use Salesforce for your organization, it’s essential that you know how to maintain synchronized environments for streamlined operations and successful deployments. Syncing environments ensures that you're developing against the latest integrated source of truth, integrating all the changes made across multiple teams.

Although Salesforce offers various strategies to help sync different environments successfully - like sandbox refreshes - it depends on the needs of the DevOps team at the time.

In this guide, we’ll talk about the traditional syncing solutions, introducing you to back promotions. We'll also touch upon how Copado can help you facilitate all of these processes, from determining the best syncing method for your organization, to actually executing via best practices.

The Importance of Syncing Salesforce Environments

Though most DevOps teams can find countless use cases  to sync up their environments, the main purpose of syncing Salesforce environments is to maintain consistency, stability, and security across your organization’s various operational layers. 

While proper synchronization ensures that data, configurations, and customizations are aligned between development, testing, and production environments, improper synchronization or neglecting to do so can lead to discrepancies, integration failures, and security vulnerabilities that may disrupt workflows and compromise the integrity of your entire system. 

There are alternatives to syncing sandboxes that you should consider, For instance, while sandbox refreshes are suitable for comprehensive, scheduled updates, back promotions offer a more flexible and efficient approach for selective synchronization. Back promotions allow you to propagate specific changes from higher to lower environments seamlessly, making them the preferred method for most scenarios.

Let’s dive in.

Part I: How to Sync Environments the Traditional Way: Salesforce Sandboxes

Traditionally, one of the go-to ways to do this is by doing a sandbox refresh. With Salesforce sandboxes, DevOps teams can do a number of different things, from validating changes and testing integrations, to ensuring overall quality before deployment. For organizations that are really out of sync, this may be the most effective way to sync up your environments. 

The Pros and Cons of Using Sandboxes for Syncing Environments

Utilizing sandboxes offers numerous advantages that can significantly enhance the efficiency and effectiveness of your Salesforce development process, especially for syncing your environments. However, it’s not the only method, and depending on the goal, using sandboxes may not be necessary and can even have some drawbacks. 

If you’re a small team with a simple release pipeline, then doing a sandbox refresh might be sufficient enough to sync your environments. However, most teams require more robust tools and methods - i.e., back promotions, which we’ll cover in just a bit. 

Want to learn how to use sandboxes to sync your environments? Read more here.

Part II: How to Sync Environments the Most Effective Way: Back Promotions

Unlike sandbox refreshes which are primarily used to refresh or clone environments, back promotions focus on synchronizing changes from higher environments (like QA or staging) back to development environments. This ensures all updates are consistently integrated across the board, keeping teams aligned and reducing integration issues.

The Benefits of Using Back Promotions for Syncing

There are quite a number of methods you can use to sync your environment, and experienced DevOps teams will know what’s best. But, here are some of the additional  benefits of using back promotions:

  • Flexibility: Back promotions offer a flexible approach to synchronization, allowing you to propagate specific changes from higher to lower environments selectively.
  • Efficiency: Back promotions streamline the synchronization process by focusing only on the necessary updates, reducing the time and resources required compared to comprehensive sandbox refreshes.
  • Minimized Disruption: By targeting specific changes, back promotions minimize disruption to ongoing work in lower environments, enabling teams to maintain productivity without interruptions.
  • Precision: Back promotions ensure precision in syncing environments by allowing you to control which changes are propagated, ensuring that only relevant updates are applied.
  • Enhanced Collaboration: With back promotions, teams can collaborate more effectively by synchronizing changes across environments in a controlled and efficient manner, facilitating smoother development workflows.

Overall, back promotions offer a powerful and efficient method for syncing environments on Salesforce, enabling teams to maintain consistency while optimizing their development processes.

Promotions vs. Back Promotions: What’s the Difference?

Within Salesforce there are two different syncing methods: promotions and back promotions. The main difference between them is that while  promotions involve moving changes from lower environments to higher environments, back promotions focus on synchronizing changes from higher environments back to development or other lower environments. 

Here are some other distinctions:


  • Used to introduce new features, enhancements, or fixes that have been thoroughly tested and validated.
  • Ensure that stable and tested updates reach the live environment for end-user benefit.

Back Promotions:

  • Ensure that any fixes, adjustments, or enhancements made during later stages of testing are reflected in the development environment.
  • Maintain consistency across all environments, reduce conflicts, and keep development teams working with the most up-to-date information.
  • Necessary for addressing issues identified during testing and incorporating last-minute changes effectively.

Using Back Promotions to Sync in Salesforce: Tips for Success

Now that you know more about using back promotions for syncing your environments within Salesforce, how can you actually go about doing it? Though your organization’s approach may look slightly different from that of another Devops team, the basic steps are the same:

Step 1: Use Automated Tools

These tools streamline the process by providing features for tracking changes, managing deployments, and ensuring consistency across environments. Automation reduces manual effort, minimizes errors, and saves time, making back promotions more efficient and reliable. Copado can help you automate and manage your back promotions with ease using our automation rules.

Step 2: Maintain a Robust Version Control System

Implement a robust version control system to track changes across all environments. Tools like Git allow you to keep a detailed history of modifications, making it easier to identify, review, and merge changes. Version control is necessary for maintaining an organized and transparent development process, ensuring all team members are aware of recent updates and can collaborate effectively going forward.

Step 3: Employ Effective Merge Strategies

Develop and use strategies to handle conflicts during merges. For instance, when synchronizing changes from higher environments back to development, conflicts can arise if different teams have modified the same components. Effective merge strategies - such as regular integration of changes and conflict resolution protocols - help maintain a smooth workflow and prevent disruptions.

What are the Best Practices for Syncing Environments?

Whether you use back promotions, promotions, or sandbox refreshes, it’s important to always pay attention to best practices. After all, best practices in DevOps is not just a major trend this year in DevOps, but a way to make sure your organization is all on the same page, leading to more consistency and long-term success. 

1. Choose the Right Syncing Method

Although this guide is focused on back promotions, it’s important to select the appropriate syncing method based on your needs. Let’s reiterate:

Sandbox refreshes: Sandbox refreshes are particularly useful for scenarios where a complete and up-to-date replica of the production environment is required, such as for large-scale testing or when significant changes are introduced.

Back Promotions: Back promotions (as well as promotions) are more selective and targeted, allowing you to synchronize specific changes from higher environments back to lower ones. They are valuable for propagating incremental updates, bug fixes, or configuration changes while preserving the existing state of lower environments.

2. Still Conduct Regular Sandbox Refreshes

Even if back promotions are the best syncing method at the time, it’s important to use back promotions in conjunction with sandbox refreshes. By combining both sandbox refreshes and back promotions strategically, you can leverage the strengths of each approach to maintain the right balance updating and syncing.

3. Leverage Back Promotions During Upgrades

Back promotions are generally used when making upgrades. Ensure that any changes made during the upgrade process are synchronized across all environments using back promotions to propagate post-upgrade configurations, fixes, or adjustments back to development or lower environments. Additionally, be sure to quickly propagate fixes identified in staging back to development using back promotions, expediting the resolution process and minimizing downtime.

4. Ensure Data and Metadata Security

We can’t talk about these topics without talking about security. Maintaining robust data and metadata security is essential in the Salesforce ecosystem.

Here are some tips:

  • Data Masking: Mask sensitive data in sandboxes to prevent unauthorized access to personal and confidential information.
  • Access Controls: Implement strict access controls to limit who can view and modify data using role-based access control (RBAC).
  • Regular Audits: Conduct regular security audits to identify and address vulnerabilities, including reviewing access logs, checking compliance with security policies, and testing for potential weaknesses.
  • Audit Trails: On top of regular audits, be sure to maintain detailed logs of metadata changes to track who made what changes and when, providing a comprehensive record of all modifications.
  • Role-Based Permissions: Assign permissions based on roles to control access to metadata, ensuring only authorized users can make changes.

5. Prepare for Seasonal Upgrades

Seasonal upgrades are a regular occurrence in the Salesforce ecosystem. Properly managing these upgrades is essential not only to maintain stability across your environment, but it also lets you leverage the latest features and enhancements in Salesforce.

  • Stay Informed: Keep up-to-date with Salesforce's release schedule and understand the impact of each update on your organization.
  • Pre-Upgrade Testing: Utilize sandboxes to test the new release before it hits production, identifying and addressing any compatibility issues or unexpected behavior early on.
  • Post-Upgrade Validation: Validate all customizations and integrations post-upgrade to ensure they continue to function as expected.

Sync Salesforce Environment with Back Promotions With Copado

Effectively syncing Salesforce environments using back promotions is essential for maintaining consistency and security across your development pipeline. By following best practices and leveraging tools like Copado, DevOps and IT teams can ensure seamless transitions and robust data management. 

Copado offers a comprehensive suite of tools to manage Salesforce DevOps processes, including back promotions. To learn more about how Copado can assist in optimizing your Salesforce DevOps processes, visit our website or contact us for a demo.

Otherwise, if you want to start using back promotions, download The Guide to Sandbox Refreshes & Back Promotions to get started today.

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About The Author

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