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Salesforce UI testing: Benefits to Staying on Top of Updates

Written by
Copado Team
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Salesforce is a highly configurable CRM platform that allows users to fuse customizations, workflows, and third-party integrations with other applications to meet their specific business requirements. Salesforce also provides software with three major updates annually to add to and optimize existing functionality. 

While customizations and updates can improve your Salesforce org, they can also result in user interface (UI) errors if they are not tested thoroughly. UI issues that cause your application's customer-facing features to stop working can increase customer frustration and harm your company's reputation.

This blog will explain the importance of Salesforce UI testing. Additionally, we’ll look at how Salesforce updates and software modifications can cause UI issues before introducing Copado Robotic Testing as a Salesforce UI test solution that can support your software delivery cycle.

Salesforce Updates, Customizations, and UI Issues

Salesforce customizations are nearly limitless in scope and can include custom software development and integrations with third-party applications to increase functionality. These customizations frequently include adding new features and tools to help expand and improve the user experience.

Salesforce updates, released three times a year, are also great for improving software functionality. The only disadvantage of these changes is that they may cause business-critical features to fail, such as UI functionality. Worse, fixing broken UI features and test scripts with traditional testing methods alone can take several hours or more.

Automated Salesforce UI testing becomes necessary to ensure faster software development and delivery and to ensure that bugs do not leak into production. They can cause UI issues, poor performance, and poor user experience if allowed.

What is Salesforce UI Testing?

Whether using Salesforce Classic or Lightning, you'll need to perform software testing to ensure your application is functional and bug-free. User interface (UI) testing is required to validate the features of your application that customers see and interact with and to ensure that the UI performs correctly and according to specifications.

Salesforce UI Testing validates your application at the user interface level and tests the visual features of your application to ensure they are operational and perform as expected. It will confirm that UI elements such as text boxes, drop-down menus, icons, toolbars, windows, and menus function properly and respond to user interaction.

Salesforce UI testing can be done manually or with the help of automated testing tools. When a company’s Salesforce customizations and updates result in broken scripts and add days, weeks, or even months to testing when performed manually. Therefore, implementing automated Salesforce UI testing is a logical next step.

Why is Salesforce UI Testing Important?

UI testing ensures that your application's customer-facing features function properly and respond to keyboard and mouse input. It also ensures that visual elements are correctly displayed and functional. UI testing ensures that your application's UI features are responsive and that users can easily navigate through your application.

Customers may take their business elsewhere when your Salesforce UI fails to meet expectations or makes it difficult for them to access important information on your application. Because customers interact directly with the UI, Salesforce UI testing will be required to ensure bugs are discovered before your application is released to the public.

Copado Robotic Testing

Automated Salesforce UI testing is a more efficient and accurate way to test your application's user interface. Copado Robotic Testing, for example, can simulate user interaction with your application's user interface and assist you in completing UI testing in less time and with fewer resources.

Copado Robotic Testing provides quick and dependable test scripts via our low-code robotic platform. It's an efficient way to cut investment costs while lowering business risk. Automated testing allows your testing team to refocus on creative and innovative tasks like exploratory testing, analyzing test plans, communicating with users, and more.

Copado Robotic Testing enables companies to adapt to fast-changing customer demands, increase development speed, and improve the customer experience.  
Our low-code platform will allow you to master complex test scenarios, including:

  • Salesforce apps (CPQ, Field Service Lightning, nCino, Veeva, etc.)
  • Mobile Testing
  • Lightning dynamic content
  • Technical elements like shadow DOMs and iframes
  • End-to-End tests across cloud platforms

Let Copado Be Your Salesforce Test Solution

After introducing new customization and updates to your Salesforce org, software testing can assist you in delivering high-quality software and avoiding broken or non-responsive UI features.
Salesforce UI testing can be tedious and time-consuming, but it doesn't have to be.

Automated testing can help your testing teams, and developers protect business-critical functionality from the risks of coding changes. Copado can help you complete Salesforce UI testing faster, with 78% fewer defects and 34 times the test coverage.

If you’d like to learn more about Salesforce UI testing and how Copado can help improve your current testing processes, contact us today!



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