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Baptist Health is the largest healthcare organization in northeast Florida and has been serving the community for more than 65 years.
Ranked as the “most preferred” healthcare provider in the Jacksonville area, Baptist Health provides high-quality, comprehensive care for every stage of life and has more than 200 primary care and specialty physician practices, children’s specialty clinics, home healthcare, behavioral health, occupational health, rehabilitation services and urgent care.
In 2018, Baptist Health began a three-pronged implementation of Salesforce to manage the growing use of the platform.
The Information Services team used changesets to run releases, often working nights and weekends to fix last-minute issues such as code conflicts. With each release, the IS team spent time researching and troubleshooting problems.
Because they had three sandboxes and a production environment, consistency was an issue, and changesets didn’t provide tracking of code changes.
Release Time by 70%
to Troubleshoot Errors
Visibility In Releases
Call Center Productivity
Unlike some other teams at Baptist Health, who had adopted agile methodology, the Information Services team was using changesets to run releases. This manual, primarily waterfall methodology was inefficient and kept the Baptist IS team from scaling and deploying quickly. Without sufficient source control, the team relied on getting backups of code and placing those in various repositories to keep track of everything.
The team was doing releases every three or four months but wanted to start doing rapid development using agile methodology. They had the people and the desired process but lacked the technology to meet their goal. Baptist needed a product to help the IS team manage deployments and releases because they knew the methodology they were using wasn't meeting their needs to advance the organization’s digital transformation initiatives.
After adopting Copado, the IS team has improved their relationship with their implementation vendor. Whether the internal team or the vendor is working on a ticket, everything passes through JIRA, which is picked up in Copado, making the process seamless and eliminating the need for changesets.
Productivity has significantly improved: What was once a job of three people managing releases is now handled by just one person. The team previously had releases once every three or four months, and now they do releases within just three weeks. That reduced their release time by about 70%.
The new process is working for Baptist because it brings consistency and fewer issues with code conflicts or missing pieces and makes the release cycle a one-person job. The release cycle comes and goes without inducing undue stress.
Because Baptist can now push out the code faster for Salesforce, which among other teams is used by its patient service and billing teams, Copado has improved the productivity of Baptist’s call centers. Regarding the future, Baptist Health is looking forward to continuing the relationship with Copado, further automating parts of the release cycle.
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