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10/18/23

Ramping Up DevOps Maturity & Pandemic Support for a NE U.S. State

by the Numbers
8,300+
Executive Branch Employees
45+
Government Departments
10+
Counties of Operation
About the company

The COVID-19 pandemic plunged a Northeastern US state into a digital maelstrom. This state’s government website was hit with a wave of unprecedented volume as locals scrambled to access life-and-death resources — from viral tests to vaccination appointments to unemployment support. This state needed a way to put critical information into the hands of its constituents in real-time. They also needed to seamlessly scale its single-org instance of Salesforce Government Cloud.

Table of contents

This state was suffering from out-of-sync environments, last-second production changes and insufficient testing that led to quality issues and security vulnerabilities. Enter Copado.


Discover how this public sector customer harnesses the power of Copado’s DevOps platform to drive Salesforce quality, security and speed.

Results with Copado

360

Visibility And Version Control

Automated

Copliance And Built-In Governance

Shift-Left

Testing and Quality Gates

Static

Code Analysis Scanning

The Challenge

This local government’s Salesforce practice was only a year old when the pandemic struck. In the face of the new normal, the state quickly expanded its Salesforce instance to cover human services, transportation, labor, education, natural resources and more. To support these operations, it brought on declarative admins, developers and testers.

But with rapid acceleration came growing pains — and this customer’s decentralized development team struggled to stay on the same page without a native DevOps solution.

Keeping a Decentralized Development Team in Lockstep

Multiple developers were working on the same Apex and Lightning components and having a tough time merging code. From change set nightmares to code-vetting headaches to testing bottlenecks, the state needed a better way to build and deploy on Salesforce.

“We didn’t know about apps going into production until they were already in there,” the organization’s Enterprise Architect says. “Changes were made directly in production and deployed without testing. It was out of control — the quality wasn’t there.”

Key Challenges

The Solution

The state implemented Copado to bake quality and security into its development pipeline. Visual pipeline builders unlock true end-to-end visibility — helping team members sync sandboxes and pinpoint friction.

This Northeast state integrated Copado with Azure DevOps to house the agencies’ user stories and sync them with the right metadata in real-time. The team configured an integration with OwnBackup for metadata recovery and sandbox seeding. Today, developers assemble their builds on this multi-cloud platform and push them to a staging so users can test everything before deployment.

The Future

Technology alone isn’t a silver bullet — and this state’s growing Salesforce team must fully shift to an agile mindset to continue delivering high-quality digital experiences.

This Northeast state’s ultimate vision for its Salesforce practice: DevOps enlightenment, continuous integration and continuous deployment, and a high-powered Salesforce Center of Excellence (CoE) equipped with delivery teams, release managers, admins and architects.

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