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Bringing a Software Quality Mindset into the Organization

Bringing a Software Quality Mindset into the Organization
Province Noord-Holland Logo

Bringing a Software Quality Mindset into the Organization

How a governmental institution was able to build a sustainable quality assurance process, with Copado (formerly Qualibrate).


Applications under test


Processes automated


Ability to run basic regression


Number of executions

“Do you need documentation? Do you need centralization? Use [Copado]! You can start with manual testing, then automation is a simpler step.”

-René Arthur Kuypers, Test manager - Provincie Noord-Holland

The Challenge

‍In 2017, the IT department of Provincie Noord-Holland set out to invest more in quality assurance. While they already had some documentation, it was spread around. They decided to start mapping the business processes in place as, once mapped, they would have created scripts for automated regression testing.

The ultimate goal was to run regression testing on-demand, without relying on the support of employees who were too busy with operations.

The Solution

With a centralized approach and a single recording, Provincie Noord-Holland chose Copado (formerly Qualibrate) to create the process documentation missing, run UAT, and test automation.

The Outcome

‍They first started recording one SAP process. After easily pressing the red button and saving it into the cloud, they could already see the first deliverable automatically generated: a digital representation of how the process worked, including all the steps and screenshots performed, with data and technical information.

This centralized documentation, that they could print as a PDF or play like a movie, was the pillar for building more complex and automated quality assurance activities.

After documentation it was time to focus on : a chance to involve employees into the software quality assurance process. With Copado, they were able to run accelerated UAT in no time while still performing their daily tasks.

Finally, they started creating end-to-end scenarios, including all the systems in place: SAP and web apps like TopDesk, Identity Access Management, and iBabs.

The objective was to have a highly maintainable and self-sustainable regression baseline, so they started the recording with a modular approach: recording only reusable pieces and connecting and data-driving the building blocks into end-to-end scenarios.

That’s how they achieved the testing on-demand service.