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Capital District Physicians Health Plan (CDPHP) is on a mission to drive transformation by stitching together a 360 view of their customers across New York State. This not-for-profit healthcare organization is committed to creating personalized experiences based on the end-to-end views of members and providers.
To execute this goal, CDPHP needed a unified customer engagement and relationship management platform that broke down internal organizational and data silos. Second, they needed the right development tools and practices to drive innovation at unprecedented velocity. In order to make this vision a reality, CDPHP implemented Salesforce Health Cloud and Copado.
Faster Salesforce Delivery
Reduction in Change Management Time
Fail Rate Improvement
Resolution Rate Improvement Annually
CHPDP’s Salesforce Delivery Practice adopted Salesforce Health Cloud to deliver responsive, personalized service to members — breaking down internal data and organizational silos to create a 360 view of individual customers.
The 30-person team joined forces with multiple business stakeholders to bring them on board the Salesforce platform. Due to increased business demand, the team needed to deploy high-quality releases in a hurry. However, slow, error-prone manual delivery processes ate up significant resources and limited CHPDP to one release a month.
After evaluating multiple options, CDPHP chose Copado to accelerate and scale their release processes. Today, releases flow rapidly across DevOps pipelines and robust version control keeps code clean and eliminates the pain of change sets via automated deployments.
CDPHP has also worked closely with Copado to integrate Copado with its existing toolsets — including JIRA and Atlassian — creating a high-performance solution that provides total visibility and control as user stories move from development to production.
Since adopting Copado, CDPHP has dramatically slashed their release times and effort. Instead of releasing once a month, CDPHP now releases every week. That’s four times faster. The change management time per release has plummeted from 3 days to just 2 hours on average. And the healthcare plan has achieved these results while introducing additional sandboxes into their development process to increase release quality.
Even better — Copado has also radically reduced the frustration that CDPHP development teams feel on release day.
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