CommunityDevOps ExchangePartners
10 minutes

ServiceNow Automated Testing Supports Business-Critical Workflows

Written by
Copado Team
Table of contents

On the Now platform, every repetitive and manual business process has the potential to be transformed into an automated workflow. All business processes are called workflows and these kinds of automations have nearly limitless possibilities.

However, once ServiceNow upgrades occur, your QA team will be responsible for verifying that all business-critical workflows and customizations remain functional. Testing new features and functionalities will also be necessary to ensure they work as expected.

This blog post will look at how ServiceNow automated testing supports different business workflows and why testing is so important. We'll also discuss why companies using the Now platform will require a reliable end-to-end testing solution capable of supporting complex and custom processes and integrations.

How ServiceNow Automated Testing Supports Business-Critical Workflows

When a QA team doesn’t perform thorough ServiceNow testing, bugs can be pushed into production, resulting in reputation damage and revenue loss. An effective QA testing strategy should support and test all common and business-critical workflows on the ServiceNow platform.


IT Workflows

ServiceNow enables organizations to digitize operations throughout their business by automating and connecting workflows across functions and critical business systems. These workflows will maximize the value of IT investments, reduce operational silos, and increase business agility.

In addition to ensuring these business-critical workflows remain operational, automated testing of your IT workflows will:

  • Improve IT performance and security.
  • Enhance and refine IT workflows.
  • Identify and fix issues faster than with manual testing.

Employee Workflows

The Now platform can improve the employee experience (EX) and boost productivity by automating complicated cross-departmental employee journeys, such as re-boarding furloughed employees and directing workflow throughout an organization.

In addition to ServiceNow’s out-of-the-box features for EX, the App Engine provides the ability to create additional custom employee workflows. Automated testing of your employee workflows will:

  • Ensure business-critical employee workflows are functional.
  • Enhance efficiency of business-critical employee procedures.
  • Assist in the administration of employee management.

Customer Workflows

The Now platform makes it possible to create exceptional customer service experiences in competitive markets with ever-increasing consumer demands. After evaluating personnel, procedures, and tools, customer workflows are implemented to guarantee that front-office customer contact points are linked to the back office and all other teams.

In addition to ensuring these business-critical customer workflows are functional, automated testing of your customer workflows will:

  • Determine if customer workflows are up-to-date and accommodate customer demands.
  • Analyze the performance and effectiveness of customer workflows.
  • Assist in preventing issues and bugs from making it into production.

Creator Workflows

ServiceNow introduced creator workflows to enable both citizen and professional developers with varying skill levels to build apps fast with a low-code platform. Use the ServiceNow platform to build the applications you need and deliver them across your organization. Ready-to-use apps will accelerate digitalization.

In addition to ensuring creator workflows are functional, automated testing of these workflows will:

  • Check the quality and efficiency of creator workflows.
  • Ensure both customer and employee satisfaction with apps.
  • Assist in the achievement of developer goals.

Limitations of the Automated Testing Framework (AFT)

Customers using the Now platform receive access to ServiceNow's Automated Testing Framework (AFT). ATF is available at no additional charge, and it's an effective automated testing tool that can expand test coverage and ensure consistent test cycles, especially when combined with a solid testing strategy.

ServiceNow makes it easy for citizen developers to create powerful software applications, with a minimum of hand coding. However, this can quickly lead to the development of a complex IT landscape filled with custom workflows.

ServiceNow's ATF automated testing tool is excellent for testing UIs and out-of-the-box functionalities. However, customers will quickly find that as their business processes grow and become more complex, they will need an end-to-end testing solution that can handle complex IT landscapes, custom processes, and integrations.

Copado Robotic Testing for ServiceNow Workflows

In complex IT environments, locating an issue can be a time-sensitive challenge, making end-to-end testing critical for success. The best ServiceNow test strategies will include automated tools for end-to-end testing, full regression, and integration testing. 

For all common and business-critical ServiceNow workflows, consider using an AI-powered automated testing tool, like Copado Robotic Testing, to avoid unnecessary downtime and unexpected costs. 

Some benefits of Copado Robotic Testing include:

  • Simple text case conversion allows users to easily pinpoint manual workflows and translate them into automated test steps.
  • Implement and executing text-based tests. Individuals with little to no coding knowledge can easily maintain their web-based applications thanks to our low-code architecture.
  • Instantly run thousands of automated tests, increasing test coverage.
  • Test complex integrations and custom applications across multiple platforms and browsers.
  • AI-driven test automation with self-healing capabilities can identify and fix broken tests.

Make Copado Your ServiceNow Testing Solution

Digital transformation is a complex process that can affect many aspects of a company. The Now platform provides customers with near-limitless opportunities to transform manual business processes into digital workflows.

Upgrades to ServiceNow instances are required regularly. Any modification to an application, no matter how minor, can impact current functionality. It will be up to your QA team to guarantee that all customizations and business-critical workflows remain functional when changes occur.

Choosing the right testing solution for your customizations, business-critical workflows, and IT landscape will make it possible to accelerate digital transformation and ensure effective testing cycles. Copado can help you deliver your next ServiceNow experience with 10x faster testing and 90% less maintenance!



Book a demo

About The Author

#1 DevOps Platform for Salesforce

We Build Unstoppable Teams By Equipping DevOps Professionals With The Platform, Tools And Training They Need To Make Release Days Obsolete. Work Smarter, Not Longer.

Copado and Wipro Team Up to Transform Salesforce DevOps
DevOps Needs for Operations in China: Salesforce on Alibaba Cloud
What is Salesforce Deployment Automation? How to Use Salesforce Automation Tools
Maximizing Copado's Cooperation with Essential Salesforce Instruments
Future Trends in Salesforce DevOps: What Architects Need to Know
From Chaos to Clarity: Managing Salesforce Environment Merges and Consolidations
Enhancing Customer Service with CopadoGPT Technology
What is Efficient Low Code Deployment?
Copado Launches Test Copilot to Deliver AI-powered Rapid Test Creation
Cloud-Native Testing Automation: A Comprehensive Guide
A Guide to Effective Change Management in Salesforce for DevOps Teams
Building a Scalable Governance Framework for Sustainable Value
Copado Launches Copado Explorer to Simplify and Streamline Testing on Salesforce
Exploring Top Cloud Automation Testing Tools
Master Salesforce DevOps with Copado Robotic Testing
Exploratory Testing vs. Automated Testing: Finding the Right Balance
A Guide to Salesforce Source Control
A Guide to DevOps Branching Strategies
Family Time vs. Mobile App Release Days: Can Test Automation Help Us Have Both?
How to Resolve Salesforce Merge Conflicts: A Guide
Copado Expands Beta Access to CopadoGPT for All Customers, Revolutionizing SaaS DevOps with AI
Is Mobile Test Automation Unnecessarily Hard? A Guide to Simplify Mobile Test Automation
From Silos to Streamlined Development: Tarun’s Tale of DevOps Success
Simplified Scaling: 10 Ways to Grow Your Salesforce Development Practice
What is Salesforce Incident Management?
What Is Automated Salesforce Testing? Choosing the Right Automation Tool for Salesforce
Copado Appoints Seasoned Sales Executive Bob Grewal to Chief Revenue Officer
Business Benefits of DevOps: A Guide
Copado Brings Generative AI to Its DevOps Platform to Improve Software Development for Enterprise SaaS
Celebrating 10 Years of Copado: A Decade of DevOps Evolution and Growth
Copado Celebrates 10 Years of DevOps for Enterprise SaaS Solutions
5 Reasons Why Copado = Less Divorces for Developers
What is DevOps? Build a Successful DevOps Ecosystem with Copado’s Best Practices
Scaling App Development While Meeting Security Standards
5 Data Deploy Features You Don’t Want to Miss
Top 5 Reasons I Choose Copado for Salesforce Development
How to Elevate Customer Experiences with Automated Testing
Getting Started With Value Stream Maps
Copado and nCino Partner to Provide Proven DevOps Tools for Financial Institutions
Unlocking Success with Copado: Mission-Critical Tools for Developers
How Automated Testing Enables DevOps Efficiency
How to Keep Salesforce Sandboxes in Sync
How to Switch from Manual to Automated Testing with Robotic Testing
Best Practices to Prevent Merge Conflicts with Copado 1 Platform
Software Bugs: The Three Causes of Programming Errors
How Does Copado Solve Release Readiness Roadblocks?
Why I Choose Copado Robotic Testing for my Test Automation
How to schedule a Function and Job Template in DevOps: A Step-by-Step Guide
Delivering Quality nCino Experiences with Automated Deployments and Testing
Best Practices Matter for Accelerated Salesforce Release Management
Maximize Your Code Quality, Security and performance with Copado Salesforce Code Analyzer
Upgrade Your Test Automation Game: The Benefits of Switching from Selenium to a More Advanced Platform
Three Takeaways From Copa Community Day
Cloud Native Applications: 5 Characteristics to Look for in the Right Tools
Using Salesforce nCino Architecture for Best Testing Results
How To Develop A Salesforce Testing Strategy For Your Enterprise
What Is Multi Cloud: Key Use Cases and Benefits for Enterprise Settings
5 Steps to Building a Salesforce Center of Excellence for Government Agencies
Salesforce UI testing: Benefits to Staying on Top of Updates
Benefits of UI Test Automation and Why You Should Care
Types of Salesforce Testing and When To Use Them
Copado + DataColada: Enabling CI/CD for Developers Across APAC
What is Salesforce API Testing and It Why Should Be Automated
Machine Learning Models: Adapting Data Patterns With Copado For AI Test Automation
Automated Testing Benefits: The Case For As Little Manual Testing As Possible
Beyond Selenium: Low Code Testing To Maximize Speed and Quality
UI Testing Best Practices: From Implementation to Automation
How Agile Test Automation Helps You Develop Better and Faster
Salesforce Test Cases: Knowing When to Test
DevOps Quality Assurance: Major Pitfalls and Challenges
11 Characteristics of Advanced Persistent Threats (APTs) That Set Them Apart
7 Key Compliance Regulations Relating to Data Storage
7 Ways Digital Transformation Consulting Revolutionizes Your Business
6 Top Cloud Security Trends
API Management Best Practices
Applying a Zero Trust Infrastructure in Kubernetes
Building a Data Pipeline Architecture Based on Best Practices Brings the Biggest Rewards
CI/CD Methodology vs. CI/CD Mentality: How to Meet Your Workflow Goals
DevOps to DevSecOps: How to Build Security into the Development Lifecycle
DevSecOps vs Agile: It’s Not Either/Or
How to Create a Digital Transformation Roadmap to Success
Infrastructure As Code: Overcome the Barriers to Effective Network Automation
Leveraging Compliance Automation Tools to Mitigate Risk
Moving Forward with These CI/CD Best Practices
Top 3 Data Compliance Challenges of Tomorrow and the Solutions You Need Today